At Fixer App, we strive to provide a seamless experience for both clients and fixers. However, we understand that certain situations may require a refund. Please read our refund policy carefully.

1. Client Refund Policy
Before Task Assignment: If a client cancels a task before a fixer is assigned, the full amount (if paid in advance) will be refunded.
After Task Assignment: If a task is assigned and later canceled by the client, a PKR 200 commute charge will be deducted, and the remaining amount (if applicable) will be refunded.
Service Not Delivered: If a fixer fails to complete the assigned task, a full refund will be processed after verification.
Disputes: In case of disputes regarding service quality, clients must report the issue within 24 hours of task completion. The Fixer App team will review the complaint and decide on a partial or full refund based on the findings.

2. Fixer Refund Policy
Subscription/Wallet Refunds: Fixers adding money to their wallets for bidding are not eligible for refunds, except in cases of technical errors or duplicate payments.
Task Cancellations by Client: If a task is canceled by the client before the fixer reaches the location, the fixer will still receive the PKR 200 commute charge.
Service Disputes: If a client refuses to pay after a service is completed, the Fixer App team will investigate the case and take appropriate action.

3. General Refund Conditions
Refunds are processed within 7-10 business days after approval.
Refunds will be issued to the original payment method used during the transaction.
Fixer App reserves the right to deny refunds in cases of policy abuse or fraudulent activities.
For refund requests or concerns, please contact our support team at our
support@fixerapp.pk